RETURNS & EXCHANGE


ONLINE PURCHASES

Returns (Online Orders Only)

  • To start a Cash on Delivery return, please click the following link: https://shopify.com/74415767775/account
  • To start a Paid return, please click the following link: https://ethncuae.returns.dhlexpresscommerce.com/
  • Our team will verify the request and may ask for photos of the item(s).
  • AED 8 flat rate will be charged for return shipping.
  • Pack the item securely with original labels, tags, and packaging.
  • You may return your parcel at any authorized drop-off or pickup point.
  • Once the parcel is received at our facility, a replacement or appropriate resolution will be provided.

Refunds for Online Returns

  • Refunds will be issued to the same payment method used at the time of purchase.
  • If your return was sent via a carrier, it will be processed within 72 hours of arrival at our facility.
  • You will receive an email confirmation once the return has been processed.
  • Refunds may take up to 14 days to reflect in your account, depending on your bank.
  • If you do not receive your refund after 14 days, please forward the confirmation email to welisten@ethnc.com so we can help expedite the process.
  • Online purchases cannot be refunded in retail stores

Damaged or Defective Items

  • If you receive a damaged, incorrect, or defective product:
  • All ETHNC products undergo strict quality control to ensure they reach you in the best condition.
  • If you receive a faulty item, please contact us within 14 days of purchase at  welisten@ethnc.com
  • Once your claim is reviewed, our team will assess the item and determine eligibility for a refund.
  • A replacement, exchange, or appropriate resolution will be offered after assessment.

Returns & Refunds (COD Orders)

  • If you return a COD order, no cash refund will be issued.
  • Instead, the refunded amount will be provided in the form of a coupon/voucher.
  • This coupon can be used at checkout on your next purchase

*Please note that images of each product’s color and design may vary slightly from actual product's color and design, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time, size and other factors.
**ETHNC reserves this right of cancelling/editing your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.

Do I have to pay for returns?

For return of items purchased online, customer will pay for the courier charges.

How will my money be refunded?

Once the return has been received, you will receive the amount via voucher/gift card. You can place your order again by using voucher/gift card.

When will I receive the refund for my return?

After the return is received (items must be in perfect condition and have their inside labels), you will receive a confirmation email indicating that the amount will be given via voucher.

What should I do if the return amount is incorrect?

Contact our Customer Service department and we will resolve the problem as soon as possible.

Do you refund the shipping costs if I return all the items in an order?

We will issue the shipping cost if the mistake is from our end. However, we will not refund shipping cost if we have sent the accurate article.

Can I exchange my items?

You can exchange them at our physical stores:

  • Order/Sale invoice is necessary in order to exchange an item
  • For another color or size, without any additional cost as long as the items are in perfect condition with tags intact and there is stock in the store.
  • Exchange with a different article is also possible but the additional cost of the exchange article will be paid by the customer.

How long do I have to make exchanges?

The deadline for exchanges is 14 calendar days from the delivery date.

Can I exchange my items at any ETHNC store?

Yes, as long as the store has the article of your desire.